Last Updated: 16 September 2025
1. Introduction
Firevision ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service. For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Firevision is the Data Controller for your account information.
2. Our Roles: Data Controller and Data Processor
We are the Data Controller for your account information (name, email, phone number, payment details). We use this to manage your account and provide the Service to you.
You are the Data Controller, and we are the Data Processor, for the video feeds you stream to our Service. You control this data; we process it only on your behalf to detect fire and smoke.
3. Information We Process
3.1 As Data Controller (Your Account Data)
To create and manage your account, you must agree to provide us with the following personal information, which you are responsible for ensuring is correct:
- Contact Data: Your email address and telephone number.
- Technical Data: Your CCTV camera RTSP links. We process this data on the lawful basis of Performance of a Contract with you, as it is essential for the Service to function.
3.2 As Data Processor (Your Video Data)
We process the video feeds you stream to us for the sole purpose of providing the fire and smoke detection Service. We do not use your video data for any other purpose, such as training our AI models, without your separate, explicit consent.
4. Data Security and Third Parties
We are committed to keeping your data secure. However, you acknowledge the following:
- Third-Party Servers: Your video images are processed and temporarily stored on servers operated by reputable third-party cloud service providers. While we and our partners implement robust security measures, no system is 100% secure, and we cannot be held responsible for the absolute security of these images.
- Data Sharing: Firevision will not sell, rent, or share your personal data or your camera links and images with any third party for marketing or commercial purposes. We will maintain the security of your data as a primary interest.
- Legal Authorities: We may be compelled to provide images or data to legal authorities if presented with a valid and binding legal request. We will assess such requests in accordance with UK law.
5. Data Retention and Deletion
- User Control: You can terminate the monitoring of any camera RTSP link at any time through your account settings.
- Deletion Process: Upon your request to terminate a camera link, we will endeavour to remove it from our active monitoring systems within 48 hours. However, due to system complexities and backup cycles, the complete removal from all systems may take up to seven (7) days.
- Downloaded Images: The Service may allow you to download video images to your personal computer or device. Once downloaded, Firevision has no responsibility or liability for these images, including any subsequent changes, updates, or their security.
6. Your Legal Rights
Under UK data protection law, you have rights including the right to access, correct, and request erasure of your personal data. To exercise these rights for your account data, please contact us. As the Data Controller for your video feeds, you are responsible for handling any such requests from individuals captured by your cameras.
7. Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.
