Terms and Conditions

1. Introduction & Acceptance of Terms

1.1 Agreement to Terms

This document governs your use of the Service. It is essential that you read these Terms carefully before using the Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

1.2 Eligibility

To use the Service, you must be at least 18 years of age and possess the legal authority to enter into a binding contract in accordance with the laws of England and Wales. By using the Service, you represent and warrant that you meet these eligibility requirements.

2. The Firevision Service: Scope and Limitations

2.1 Service Description

The Service is a supplemental, AI-supported Software-as-a-Service (SaaS) system designed as an early warning tool. It analyzes video feeds from your compatible Closed-Circuit Television (CCTV) cameras to detect visual indicators commonly associated with fire and smoke. Upon detection of such indicators, the Service is designed to send alerts to the contact details (email, SMS, automated telephone call) you provide. The Service is provided as a "mixed supply" contract under the Consumer Rights Act 2015, comprising both "digital content" and a "service". We will provide the Service with reasonable care and skill.

2.2 Critical Service Limitations

IT IS IMPERATIVE THAT YOU UNDERSTAND AND ACKNOWLEDGE THE FOLLOWING LIMITATIONS:

• Supplemental Warning System Only: The Service is intended to be a supplemental tool and is NOT a replacement for traditional, certified fire alarm systems, smoke detectors, or any other life-safety systems required by law or recommended by safety professionals. You are solely responsible for ensuring your property is equipped with appropriate and functioning life-safety systems.
• No Emergency Service Dispatch: Firevision DOES NOT contact or dispatch emergency services (e.g., Fire and Rescue Service, Police, Ambulance) on your behalf. The responsibility to verify any potential emergency and contact the appropriate authorities rests solely and entirely with you.
• Not an Insurance Support System: The Service is not an insurance product and has no affiliation with any insurance provider. Firevision will not be involved in any insurance claims process, and the use of the Service does not form a basis for any insurance claim.
• Informational Purposes Only: Alerts are for informational purposes only. They are intended to draw your attention to a potential situation, enabling you to make your own assessment. The Service does not provide a definitive diagnosis of a fire.

2.3 AI System Performance & Inherent Limitations

You acknowledge that the Service is an AI-supported SaaS system that relies on complex automation and machine learning models. As such, it has inherent limitations and is not infallible:

• No Guarantee of Accuracy: The AI-generated warnings may not be 100% accurate. The Service is subject to both false positives (issuing an alert when no fire or smoke is present) and false negatives (failing to issue an alert when fire or smoke is present). Firevision does not warrant that the Service will detect all instances of fire or smoke. We are continuously working to improve the confidence and accuracy of our models, but we make no guarantee of 100% accuracy. As this is a supplemental early warning system and not a certified life-safety device, Firevision has no responsibility for the outcomes of any detection or non-detection.
• Dependency on User-Provided Equipment and Connectivity: The performance of the AI is fundamentally dependent on the quality and stability of the video feed you provide. It is your sole responsibility to check, test, and ensure the proper functioning of your cameras, network hardware, and internet connection. Factors that can negatively impact performance include, but are not limited to: low camera resolution, poor lighting, camera lens obstructions, adverse weather, steam, dust, camera placement, and intermittent or failed internet connectivity. Firevision has no responsibility for these user-side factors.

2.4 Service Activation Period

You acknowledge that following the initial creation or subsequent editing of a camera's RTSP link within the system, the Service may require a setup and calibration period. While we will endeavour to make the Service operational within 24 hours, this is not a guarantee. You agree that the Service may not be fully active and monitoring for a period of up to seven (7) days after a new or edited camera link is submitted. You will receive an email notification when the setup is complete and the system is active for that camera.

3. User Obligations and Responsibilities

3.1 System and Connectivity Requirements

You are solely responsible for providing, configuring, and maintaining all equipment and services necessary to use the Service, including:

• Compatible, properly installed, and fully functional CCTV cameras.
• A stable, high-speed, and continuous internet connection.
• A continuous and reliable power supply for all your equipment.

Firevision is not responsible for any failure of the Service resulting from the failure of your equipment, internet connection, or power supply.

3.2 Account and Contact Information

You agree to provide accurate, current, and complete information during registration. The accuracy of the contact information you provide (email, phone number) is critical for receiving alerts. You are solely responsible for any failure to receive alerts due to incorrect or outdated contact information entered by you.

3.3 Lawful Use of CCTV and Content Responsibility

You represent and warrant that you have the full legal right and authority to operate each camera you connect to the Service. This includes ownership or explicit permission to control the camera, its physical location, and the content it records. Your use of CCTV cameras and your provision of video feeds to the Service must comply with all applicable laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• User as Data Controller: For the purposes of UK GDPR, you are the Data Controller for the video data you provide. Firevision acts solely as the Data Processor on your behalf, processing the data according to your instructions to provide the Service.
• Responsibility for Personal Data: You are solely responsible for any personal data captured by your cameras. This includes, but is not limited to, images of individuals (faces), vehicle registration numbers, and views of private property. It is your responsibility to ensure you have a lawful basis for processing this data.
• Cameras in Public or Shared Spaces: If your cameras monitor areas accessible to the public or other individuals (e.g., restaurants, poolside areas, shops, streets, communal areas), you bear the full responsibility for complying with all privacy and data protection obligations. This includes, but is not limited to, providing adequate and clear notice (e.g., prominent signage) to individuals that they are being recorded and that the footage is being analysed by an AI system.
• Handling of Complaints and Subject Access Requests: Any complaint, query, or legal request from an individual regarding personal data captured in your video recordings (including requests for access, rectification, or erasure) is your sole responsibility to handle. You must either not register a camera that is likely to cause privacy disputes or ensure that all affected parties are adequately informed and have consented where necessary. Firevision is not responsible for and will not mediate such disputes.
• Content of Recordings: You are fully and solely responsible for all images and recordings streamed to the Service from your cameras. Firevision has no responsibility for any illegal images recorded or for any content that depicts danger to lives, property, animals, or otherwise.

3.4 Responding to Alerts

The responsibility to see, check, and react to any alert sent by email, SMS, or automated call rests solely with you. Firevision is not responsible if you do not see, hear, or choose to ignore any warnings sent by the Service.

3.5 User-Initiated Deletion of Recordings

The Service provides you with the functionality to permanently delete individual video recordings from your dashboard prior to their scheduled deletion under the retention policy. You acknowledge and agree to the following conditions regarding this feature:

• Sole Responsibility: The decision to delete any recording rests solely and entirely with you. You are fully responsible for any and all deletions you initiate. Firevision shall bear no responsibility or liability whatsoever for any data, recordings, or information that you choose to permanently delete.
• Permanent and Irreversible Deletion: You understand that the deletion of a recording is a PERMANENT and IRREVERSIBLE action. Once a recording is deleted, it is irretrievably removed from our active systems and cannot be recovered under any circumstances.
• Deletion Logging: For security, auditing, and compliance purposes, you acknowledge and consent that when you delete a recording, Firevision will create a log of the deletion event. This log will include metadata such as your user details, the details of the deleted file, and the timestamp of the deletion. This deletion log will be securely retained for a period of up to 365 days.

3.6 Notification Settings and User Responsibility

You acknowledge and agree that you are solely and entirely responsible for configuring your notification settings within the Service. The Service provides options for receiving alerts via email, SMS, and/or automated telephone calls. By default, upon registration, all notification settings are disabled.

You must explicitly opt-in to one or more notification methods to receive alerts. A prominent warning is displayed during the setup process to remind you of this obligation. Your selection, or lack thereof, is a conscious choice for which you bear full responsibility.

For the purposes of security, auditing, and ensuring transparency, you acknowledge and consent that all changes to your notification settings (including enabling or disabling any notification method) are logged in our system configuration log (`systemConfigLog`). This log records, at a minimum, the setting changed, its new state (on or off), the date of the change, and the user who made the change. This log serves as the definitive record of your notification preferences at any given time.

You further acknowledge that the delivery of notifications via email, SMS, and automated calls relies on services provided by external, third-party suppliers (e.g., telecommunication carriers, email service providers). Firevision is not responsible for any failure, delay, or error in the delivery of a notification that is caused by an issue with these third-party suppliers. Should you suspect a delivery issue, you are responsible for notifying us. Upon notification, we will investigate the issue with the relevant supplier and endeavour to correct it as soon as reasonably possible. During any such investigation and correction period, Firevision shall have no liability for missed alerts.

Crucially, if you fail to enable at least one notification method, you will not receive any alerts from the Service. In such an event, Firevision bears zero liability for any damages, losses, or harm that may occur as a result of a missed alert. Furthermore, by failing to configure your notifications, you waive any right to request logs, details, or support regarding why a notification was not received for a specific event.

3.8 Service Dependencies and User Testing

You acknowledge that the Service's ability to function is entirely dependent on factors outside of Firevision's control. Accordingly, you agree that Firevision is not responsible or liable for any failure of the Service to perform, or for any loss or damage resulting from:

• (a) Third-Party Infrastructure Failures: The failure, interruption, or unavailability of any third-party services required for the Service to operate. This includes, but is not limited to, failures of your internet service provider (ISP), mobile network operator, cloud hosting services, email delivery systems, SMS gateways, or any other underlying communications equipment and services. You understand that if these underlying services are inoperative, alerts may not be sent or received, and Firevision will have no liability for such failures.
• (b) Customer Equipment and System Failures: The failure of any equipment owned or managed by you. This includes, but is not limited to, the malfunction, incompatibility, improper installation, or poor maintenance of your CCTV cameras, routers, power supplies, or local network. The quality and reliability of the video stream provided to the Service is your sole responsibility.
• (c) Failure to Test: Your failure to regularly test the functionality of the Service. You are solely responsible for periodically verifying that your cameras are successfully transmitting feeds to the Service and that you are able to receive alerts to your designated contact methods. It is recommended that you perform such tests on a monthly basis and immediately following any changes to your network or camera configuration.
• (d) Software Updates: Your failure to install any updates or patches to the Service as may be required by Firevision. We may push automatic software updates, and you may be required to install them for the Service to continue functioning properly. Firevision is not liable for any service issues that result from your failure to install required updates.

3.7 User Responsibility for System Testing

To ensure the integrity of your monitoring and notification setup, you agree that it is your sole responsibility to regularly test the system. This includes verifying that your cameras are online, that the Service is actively monitoring them (e.g., via the "Live" page), and that you are correctly receiving notifications.

Should you choose to test the system by creating a controlled event (e.g., using safe, non-flammable theatrical smoke or a controlled, contained small fire), you do so entirely at your own risk. Firevision assumes absolutely no responsibility or liability for any damages, injuries, or other consequences arising from such tests. You are solely responsible for ensuring the safety and legality of any testing method you employ.

If you discover a system error or a failure to receive notifications during a test, you are responsible for promptly reporting the issue and providing relevant details to Firevision support. Our team will review the test results and work to correct the issue as soon as possible. You acknowledge that during this review and correction period, the Service may not be fully functional, and Firevision will have no liability for any events that occur during this time. The responsibility for testing, configuring notification settings, and sharing test information rests entirely with you, the user.

4. Acceptable Use Policy

Your use of the Service is also governed by our Acceptable Use Policy ("AUP"), which is incorporated by reference into these Terms. You agree to comply with the AUP at all times when using the Service. A breach of the AUP will be considered a breach of these Terms.

5. Data Processing

Our roles and obligations regarding the processing of your data are detailed in our Privacy Policy. Section 4 of our Terms and Conditions in the previous version has been fully integrated into the updated Privacy Policy to provide a single, clear point of reference for all data-related matters.

6. Fees, Payment, and Subscription

Subscription fees and payment terms will be presented to you at the time of purchase. All fees are payable in advance and are non-refundable, except as required by law. Your subscription will automatically renew unless cancelled by you.

6.1 Plan Changes (Upgrades and Downgrades)

• Upgrades: When you upgrade your subscription plan to a higher tier, the new features and increased limits will be activated immediately. You will be charged a prorated amount for the remaining duration of your current billing cycle, and the new, higher rate will apply from the next billing cycle onwards.
• Downgrades: If you choose to downgrade your subscription plan to a lower tier, the change will not be immediate. You will continue to have access to the features of your current, higher-tier plan until the end of your current billing cycle. The downgrade to the new plan and the lower billing rate will take effect on your next scheduled renewal date.

7. Disclaimers and Limitation of Liability

7.1 General Disclaimer

THE SERVICE IS AN AI-SUPPORTED EARLY WARNING SYSTEM PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITH ZERO LEGAL RESPONSIBILITY OR LIABILITY ON THE PART OF FIREVISION, TO THE FULLEST EXTENT PERMITTED BY LAW. THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SERVICE REMAINS WITH YOU.

7.2 Specific Disclaimers of Liability

Firevision shall not be liable for any failure, damage, or loss of any kind, whether direct or indirect, resulting from:

• Any fire or smoke event at your premises.
• Your failure to comply with your obligations under these Terms.
• The inherent limitations of AI systems, including false positives or false negatives.
• Failures of third-party infrastructure, including your internet, power, or camera hardware.
• Your failure to receive, acknowledge, or act upon any alert sent by the Service.

7.3 Absolute Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FIREVISION BE LIABLE FOR ANY DAMAGE OR LOSS TO ANY PERSON, PROPERTY, BUSINESS, ANIMAL, VEHICLE, OR ANY OTHER ITEM. THIS INCLUDES, BUT IS NOT LIMITED TO, ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

IF, NOTWITHSTANDING THE OTHER PROVISIONS OF THESE TERMS, FIREVISION IS FOUND TO BE LIABLE TO YOU, OUR TOTAL AGGREGATE LIABILITY SHALL IN NO EVENT EXCEED THE TOTAL AMOUNT OF SUBSCRIPTION FEES PAID BY YOU TO FIREVISION DURING THE ONE (1) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM AROSE. This cap is deemed reasonable as the Service is a low-cost supplemental notification tool, and you are responsible for obtaining appropriate insurance for your property and assets.

7.4 Non-Excludable Liabilities

Nothing in these Terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability which cannot be limited or excluded by English law.

8. Waiver of Subrogation

You agree to release Firevision from any and all losses or damages that are covered by your own insurance policies. You hereby waive all rights of subrogation, meaning you waive any rights your insurance company may have to sue or make a claim against Firevision on your behalf to recover any funds paid out for a claim. This provision is intended to prevent litigation and to ensure that you look solely to your insurer for recovery in the event of a loss.

9. User Indemnity

You agree to defend, indemnify, and hold harmless Firevision from any and all claims, damages, losses, and expenses arising from: (a) your use of the Service; (b) your violation of these Terms; or (c) your violation of any third-party right, including privacy rights.

10. Termination

10.1 Termination by You

You may cancel your subscription at any time through your account settings. Such termination will be effective at the end of your current, pre-paid billing period (e.g., monthly or annually). As all subscription fees are paid in advance, you acknowledge and agree that Firevision will not issue any pro-rata refunds for cancellations made part-way through a billing period. You will retain full access to the Service until the end of your paid term.

10.2 Termination by Firevision

We reserve the right to suspend or terminate your access to the Service at any time, without prior notice, if you fail to adhere to any part of these Terms and Conditions. Any failure to follow the obligations and rules set out in this agreement constitutes grounds for termination. This includes, but is not limited to, non-payment of fees, violation of the Acceptable Use Policy, or failure to cooperate with reasonable requests related to the secure and lawful operation of your account.

11. General Legal Provisions

11.1 Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms for causes beyond that party's reasonable control, including, but not limited to, "acts of God," acts of government, flood, fire, civil unrest, acts of terror, or failures of telecommunications or hosting facilities ("Force Majeure Event").

11.2 Governing Law and Jurisdiction

These Terms shall be governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

11.3 Changes to Terms and Acceptance

We reserve the right, in our sole discretion, to modify or replace these Terms at any time to reflect changes in our Service, technology, and legal or regulatory requirements. What constitutes a material change will be determined at our sole discretion.

If a revision is material, we will provide you with at least seven (7) days' notice prior to any new terms taking effect. Notice will be provided via email to the address associated with your account or through a prominent notification within the Service.

During this notice period, you will have the option to review the updated Terms. If you do not agree to the new terms, your sole recourse is to terminate your account before the end of the notice period.

By continuing to access or use our Service after the notice period ends, you agree to be bound by the revised terms. If you take no action, you will be deemed to have accepted the new terms and will be liable for all outcomes thereunder.