FireVision Documentation

Welcome to FireVision! This section will walk you through the initial steps to get your account up and running.

• Creating Your Account: How to sign up and verify your email.
• The Setup Form: A step-by-step guide to filling out your profile information, contact details, and notification preferences.
• Understanding the Terms: A brief explanation of why agreeing to the Terms and Conditions is a necessary step.

Connecting your cameras is the most crucial step. Here’s what you need to know.

• Finding Your Camera's RTSP/HTTP Stream URL: Tips on how to locate the correct stream URL for various camera models.
• Using the FireVision Hub: For a simpler setup, we recommend our Hub. Read the Hub Setup Guide for detailed instructions.
• Configuration Time: Please note that after adding or editing a camera URL, it can take up to 7 days for the system to be fully configured, although we aim for 24 hours. You will receive an email once it's ready.
• Troubleshooting Common Issues: What to do if your camera feed isn't appearing in the 'Live' view (e.g., checking firewalls, URL formats, and camera power).

Learn how to navigate and use the main features of your FireVision account.

• The Dashboard: Your central hub for viewing all detected events. Learn how to play, review, and download video recordings.
• The Live View: How to monitor your active camera feeds in real-time.
• Your Profile Page: A deep dive into managing your personal info, delegates, notification settings, and video retention policies.
• Detection Settings: How to enable or disable specific detections (Fire, Human, Car, Animal) and set schedules for each camera.

Have questions? We have answers.

• What happens when a fire is detected? An explanation of the notification process (Email, SMS, Call).
• Why didn't I receive a notification? Common reasons include incorrect contact information or disabled notification settings.
• Is FireVision a replacement for my smoke alarm? No. As stated in our Terms, FireVision is a supplemental warning system and not a certified life-safety device.
• How do I get help? If you can't find an answer here, please use our Contact Page to get in touch with our support team.